Frequently Asked Questions

"MTCN (Money Transfer Control Number)" is a transaction number issued when an international money transfer request (using International Money Transer Service with Western Union) is made.
This is an important number that must be provided at service counters when receiving funds.
Please do not tell anyone other than receivers your MTCN. Seven Bank will not be liable for any damages arising from the use of the Money Transfer Control Number (MTCN) or other transfer details by any third party other than you or the receiver.

Yes, you can apply for the International Money Transfer Service when opening a Seven Bank account. More information can be found here.

You will need to have a Seven Bank account and register for the International Money Transfer Service.
More information can be found here.

Identity verification documents such as Residence Card and Documents related to Individual Number or My Number are required.

• *Identity verification documents may sometimes not be required.

More information can be found here.

No, we do not accept applications through Seven Bank ATMs. You will first need to apply in order to use the International Money Transfer Service.
More information can be found here.

We apologize, but we do not publish information about our screening standards.

No, you will need to open a Seven Bank Account.

The International Money Transfer Service may only be used by individuals satisfying all conditions below.

• Must have a Seven Bank account
• Must be 18 or older when applying for the International Money Transfer Service
• Must have satisfied screening standards prescribed by Seven Bank

When registering for the additional receiver, currency can be designated by choosing from the prescribed foreign currency of Seven Bank.
More information about "Country and Currency" can be found here.

Please note that for Philipine Money Transfer service with BDO Unibank, the receiving or payout currency is available only in Philippine PESO.

It is a service to transfer money from a Seven Bank account to a receiver overseas who has been registered in advance.
You need to apply to open a Seven Bank account and register with the International Money Transfer Service in advance to use it.

For details of transfer fees for the Cash Pick-Up method, see HERE.
For details of transfer fees for Bank to Bank transfer, see HERE.

You can run a simulation of the money transfer rate on the Home screen of the International Money Transfer app. You can also change the currency that is displayed on the app through the Payout Currency Settings listed on the menu.
Download the app from HERE.

You can also run a simulation of the money transfer rate on the Seven Bank website. See HERE.

Follow one of the procedures below to add or delete a receiver. You need to register a receiver in advance.

• Note: You need to register for Direct Banking Service to use procedures (1) and (2). Register for Direct Banking Service HERE.

• （1）Smartphone App
• • Log on to the international money transfer app, and add or delete a receiver from the [Additional Receiver] menu. Download the International Money Transfer app from HERE.
• （2）Direct Banking Service
• • Log on to the Direct Banking Service, and add or delete a receiver from the [International Money Transfer] menu. Log on to the app from HERE.
• （3）Contact Center
• • Contact the Contact Center.

You can verify via receiver's information screen of Direct Banking Service (Online Banking) or at the ATM screen.

Notice of register termination for International Money Transfer Service which has been sent at the time of completion of send service agreement as well as registration of the recipient has finished as of November 18, 2018.
Please confirm the completion of register on the ATM screen or International Money Transfer Service page of Direct Banking Service.

Log in to Direct Banking Service from here.

①You can get the remittance details for free from the "Check Yearly Statement" menu of the money transfer app. You can print the details using your printer at home or a printing services at Seven-Eleven stores.
* The remittance statement of Seven Bank international money transfer service with Western Union that will be available on this app are statements from January 1, 2021onwards.

②Please check the "International Money Transfer" menu from the Direct Banking Service.You can confirm your past transactions in the last three months. To log on to Direct Banking Service, visit here. (To log on from your smartphone, go here)

To use ①②, you need to register for the Direct Banking Service.For those who have not yet registered to the Direct Banking Service, please use the "Register for First Time Users". To see the how-to guide for Direct Banking Service "Register for First Time Users" (in English),visit here.

【If you wish to issue a statement before January 1, 2021】
Issuance fee of 1,100 Yen (including consumption tax, etc.) for annual statement will be issued.
Please contact our Contact Center if you wish to receive statements of account

You may contact our Contact Center as paper processing is required. In this regard, if the Account of a customer is terminated, all the services in use by the customer shall also be terminated.

As a general rule, the exchange rate used is that prescribed by Seven Bank at the time an international money transfer request is received from the customer. (The exchange rate that is used will be displayed on the ATM screen or the Direct Banking Service screen when the transfer is made.) However, depending on the receiver's country, the rate used may or may not be the rate that is current at the time funds are received.
Click here for information about the main countries to which international money transfers are made.

Seven Bank accounts cannot be used to received money transfers from overseas. There is no SWIFT code.

No, transfers cannot be made with cash. Please initiate transfers after depositing the funds in your Seven Bank account.

The relevant amount will be credited to the receiver's bank account in China and the Philippines as long as the receivers are registered in advance.
Please confirm here about the available banks for Deposit into a Bank Account.

Up to 12 receivers can be registered.

No, international money transfers cannot be made to corporations.

This can be done through either of the methods below.

• (1)When making a international money transfer from a Seven Bank ATM
• • Your MTCN is noted on the receipt issued when making the transfer.
    Please be sure to store your receipts in a safe location to ensure they are not lost.
• （2）When making a international money transfer through the Direct Banking Service
• • Logon to the Direct Banking Service, and check your MTCN from the "Statement" under "International Money Transfers".

You can access the page directly from this link.

You can check the remittance status through Western Union's web page(here).

As part of crediting procedures for transferring funds to a bank account in China, the receiver's information needs to be verified on the very first transaction so the receiver must call the dedicated China Hotline.

Please perform any of the following procedure:

• (1)Via Online Banking (Direct Banking Service)

• • After you log onto Direct Banking Service, perform the procedure by opening the page for registering additional receiver from the "International Money Transfer" menu.

    However, you cannot change or edit parts of the already registered receiver information. Please delete first the receiver information you want to change. Please re-register the correct information after completing the change procedures.

    You can directly log on to the said page from here.

• (2)Via (International Money Transfer App)
• • After you logged into the International Money Transfer App, please tap on "Add Receiver" on the home screen. You can download the International Money Transfer App here.
• (3)Via Contact Center
• • Please contact the here.

China Hotline operates 365 days a year, and the operating hours are currently from 8 am to 8 pm.
Services are available in English and Chinese.

Yes.
For International Money Tranfer Service with Western Union, you can send money through Seven Bank ATMs or Direct Banking Service.

• *International money transfers made from Seven Bank ATMs will incur a transfer fee, and a separate ATM service (withdrawal) fee may apply depending on the timing of money transfers using an ATM.

For Philippine Money Transfer Service with BDO Unibank, Seven Bank ATMs cannot be used. Sending money using this service is available only through the International Money Transfer App (smartphone app).

Both services require that you apply first to open a Seven Bank account with Internartional Money Transfer Service.
More details can be found here.

No. Seven Bank accounts cannot be used to received money transfers from overseas.

Limits are as follows.

• Per transfer/day/month (between the first and last days of the month): 1,000,000 Yen
• Per year (from January 1 to December 31): 3,000,000 Yen

However, the receiver's country may have limits lower than these.

Western Union has certain restrictions for safety/system reason, which may result in the suspension of remittances. In order to continue processing, we may request additional details regarding the remittance.

Western Union has certain restrictions for safety/system reason, which result in preclusion of remittance.

International Money Tranfer Service wirh Western Union
【For Cash Pick-Up】
Money transfers can be received at any of Western Union's more than 500,000 cash pick-up locations in about 200 countries (As of December 31, 2016).

【For Bank to Bank】
The relevant amount can be credited to the bank account within China and the Philippines using the service provided by Western Union. More information can be found here.

You may confirm at the relevant payment center or the receiver's bank.

No, transfer details cannot be changed.
If you need to make a change, please cancel the transaction and initiate a new transfer.
As a general rule, any fees paid will not be refunded.

Following the introduction of the My Number (Individual Number) System on January 1, 2016, customers who signed up for our International Money Transfer Service on or before December 31, 2015, are also required to submit documents concerning their Individual Numbers in accordance with Japanese laws and regulations.(*)
* Act on Arrangement of Relevant Acts Incidental to Enforcement of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures

My Number can now be sent from International Money Transfer Service app. If you have not yet submitted your My Number, please do so as soon as possible.
Click here to download International Money Transfer Service app.

IDs including My Number can now be sent from International Money Transfer Service app.

• (1)Download International Money Transfer Service app.
• (2)Take Photos of residence Cards and My Number.
• (3)Complete by entering details including account information.

Following the introduction of the My Number (Individual Number) System on January 1, 2016, customers who signed up for our International Money Transfer Service on or before December 31, 2015, are also required to submit documents concerning their Individual Numbers in accordance with Japanese laws and regulations.(*)
* Act on Arrangement of Relevant Acts Incidental to Enforcement of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures

If you have not yet submitted your My Number, please do so as soon as possible.

Click here to download International Money Transfer Service app.

We strictly manage and protect all identity verification documents we received. For documents related to Individual number (My Number), we have established a more strict management system. In addition, we will properly dispose of such personal information as soon as expressed purposes are completed.

The debit card is a convenient card that can be used to shop with instead of cash from your bank account.
Unlike a credit card, the money you spend is instantly withdrawn from your account balance, so you can make payments like it was cash.

You need to register for Direct Banking Service and set a logon password. After registering for Direct Banking Service from the logon screen, you need to set a logon password from the Menu screen.
If you cannot log on to the app after setting it up, contact the Contact Center.